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Frequently Asked Questions (FAQs)

Please click on the questions of interest below.

(Alternatively please call us on 01932 320009 or email us at hello@sweetiegraffiti.com)

Please call us on 01932 320009

Alternatively please email us: hello@sweetiegraffiti.com

Product Information

Please see each Product page for product ingredients.

Yes, all our products come in a range of flavours. Please see the Product pages for the range of flavours available.

We give all our personalised products a ‘best before’ date of 12 months from date of delivery.

All our personalised products are produced fresh to order.

(Please store your personalised chocolates with care – not in a fridge or damp place – to avoid chocolate ‘blooming’ and contamination.)

We recommend you store your products in a dry, dark place in an airtight container in an ambient temperature of 15-19 Centigrade.

We do not recommend you store your chocolates in a fridge, this can lead to chocolate ‘blooming’ and discolouration which will make the chocolate appear unappetising (though it is still safe to eat).

The milk chocolate contains at least 25% cocoa solids, the dark chocolate contains at least 55% cocoa solids and the 70% dark chocolate contains at least 70% cocoa solids.

All Delvaux products are suitable for vegetarians.

Mints and Boiled Sweets are suitable for vegans.

Chocolate products are not suitable for vegans.

Yes, all our products are gluten-free.

None of our products are kosher.

Ordering

To discuss order quantities of 3000 or more please call us on 01932 320009, or email us: hello@sweetiegraffiti.com.

There are minimum order quantities depending on the product(s) you wish to order, as follows:

Full Colour Print Neapolitan chocolates

The minimum order is 200 pieces.

Single Colour Print Colour Neapolitan chocolates

The minimum order is 1000 pieces.

Petit chocolates

The minimum order is 1000 pieces.

Confectionery

The minimum order is 200 pieces for Mints, Mint Humbugs, Fruit Sweets, Chocolate Coffee Beans and Salted Caramel Fudge.

Yes, the more you order the lower the price.

To enquire about ordering 3000 or more pieces of any product please call us on 01932 320009 , or email us: hello@sweetiegraffiti.com

If you are interested in placing a lot of smaller orders regularly or in becoming a distributor or reseller please call or email us: hello@sweetiegraffiti.com to discuss discounts based on cumulative order volumes.

Ordering Online

You can choose your product(s) and create your artwork easily online using our online designer.

To place your order online please visit the relevant Product page and click through to the order and online design page:

* Neapolitan chocolates
* Petit chocolates
* Mints
* Boiled Sweets
* Chocolate Coffee Beans
* Chocolate Salted Caramel fudge

If you have any problems ordering please don’t hesitate to call us on 01932 320009or email us: hello@sweetiegraffiti.com

Ordering By Phone

If you prefer, we can create your artwork for you.

We can advise on the products, flavours, inner foil, wrapper and print colours and prepare your artwork ready for production.

Once you have confirmed your order we will process your payment and submit your order to the factory for production and shipping.

Please call us on 01932 320009 or email us: hello@sweetiegraffiti.com to discuss your order.

If we ask you to submit artwork direct, please email us: hello@sweetiegraffiti.com email us or post the artwork to:

Delvaux Ltd t/a Sweetie Graffiti
Unit 2, Watchmoor Trade Centre
Watchmoor Road
Camberley
Surrey
GU15 3AJ
United Kingdom

You can complete and submit your design online during the ordering process.

In the online designer you can add, resize and position text in the print area(s) on your preferred wrapper, choosing from a selection of different fonts.

You can also upload and add logos, images or graphics to your design.

You can upload either .PNG, .SVG or .JPG logos/graphics files. The best file type to use is .PNG.

Logos and graphics must be at least 300dpi.

If you do not have access to any of those file formats please contact us for help, we can scan an invitation,leaflet etc for you; please call us on 01932 320009, or email us: hello@sweetiegraffiti.com

Please note, printing for the majority of our products is in one colour only.

This means everything you print (including any images you include in your design/artwork) will be printed on the wrapper in the one print colour you select.

When ordering online and using the online designer you can:

* upload one or more logos, graphics or icons to the online designer and resize and position them;

* upload your own QR code(s) or create one in the online designer;

* choose from the ‘clip-art’ library to add Social Media icons, graphics etc to your artwork/design.

The ideal format for anything you upload (logos, images, graphics) is .PNG but you can also import .JPEG or .SVG files if you do not have access to a .PNG file.

Please ensure your files are minimum 300dpi.

(If you do not have access to any of those file formats please contact us for help, we can scan a business card, leaflet, take away menu etc for you; please call us on 01932 320009, or email us: hello@sweetiegraffiti.com)

During the online design process your design/artwork will be shown in black or white only, the print colour you have selected will then be applied during the manufacturing process to ALL text, logos and/or images you add in the online designer.

Please check our recommended wrapper and print colour combinations to avoid choosing a print colour that won’t be legible on your preferred wrapper colour.

COLOUR DISCLAIMER

Please note, the actual print ink, foil and wrapper colours used in manufacturing may vary slightly from what is displayed on this webpage, depending on your screen/device.

Neapolitans and Petit Chocs

Production of the first order you place with new design/artwork will normally take approximately 10 working days after the design/artwork has been approved, to make a printing plate and to produce and despatch the order from the factory.

Once a printing plate has been created for design/artwork, any repeat orders (with no changes to the artwork) will normally take approximately 5-7 working days to despatch from the factory.

If you need your first order sooner please call us on 01932 320009.

Confectionery

Depending on manufacturing schedules and stock levels production of personalised confectionery products (Mints, Sweets, Chocolate Coffee Beans and Chocolate Oranges) normally takes just 5-7 working days to despatch from the factory after the design/artwork has been approved.

If you need your order urgently please call us on 01932 320009

Pricing

Yes, the more you order the lower the price.

Price discounts are automatically calculated when you order larger amounts online.

To enquire about ordering 3000 or more pieces of any product please call us on 01932 320009, or email us: hello@sweetiegraffiti.com

If you are interested in placing a lot of smaller orders regularly or in becoming a distributor or reseller please call or email us: hello@sweetiegraffiti.com to discuss discounts based on cumulative order volumes.

Payment

We ask for payment with your first order. This can be made by Credit/Debit card online.

If you need to pay by another payment method please call us on 01932 320009.

Once you have placed your first order you can apply for a credit account for future orders, this is subject to completing a credit application form and credit checks. Please contact us if you wish to apply for a credit account.